Price: £300 including VAT
A clients first impressions of your customer service is when they make their first call to your cosmetic clinic.
improving your staffs telephone skills will increase your enquiry to consultation and treatment booking.
What will you gain from this training course?.
Understanding-
What
motivates a cosmetic patient to want cosmetic procedures.
Advantages
and disadvantages of the telephone over face-to-face meetings.
How
to deal with a variety of types of cosmetic calls.
The
key elements required in the structure of the call.
How
to handle objections.
A
variety of ways to confirm the consultation.
Sales
Training promoting your clinic and practitioners
What
influences cosmetic patients.
Understanding
the needs of cosmetic patients.
Building
relationships with your patients.
Dealing
with difficult patients.
Importance
of understanding yours and your patient’s moods and
attitude.
Assessing
the patient’s needs.
Questioning
techniques.
Listening
Skills.
Matching
the patient’s need with your product.
Confirming
the consultation(consultation or booked procedures).
Venue:
 
Creating and developing successful cosmetic clinics for more information on various cosmetic and dentistry business, promotion and marketing contact our cosmetic and medical aesthetics clinic development team.
For more information please contact us.
Tel: 01793 323786.
Medical aesthetics customer service training courses are part of the K-T Group of Companies 2008. |
